Account Management Intern

Internship details

Remote internship for students who are patient, clear communicators and like solving problems for people. As an intern, you will:

1. Join customer review calls as note taker.

2. Test new features before release and note anything confusing

3. Write and update help centre articles and short how-to videos using Loom.

4. Run onboarding calls with new customers and walk them through setup.

5. Collect NPS and CSAT feedback and summarise themes each month

6. Prepare renewal reminders and account summaries for the account manager

7. Maintain customer records and call notes in HubSpot.

8. Escalate urgent technical issues to the product team with full context

Skill(s) required: MS-Excel, Effective Communication, Freshdesk, Email Writing, English Proficiency (Written)

Who should apply

1. Are able to join within 15 days

2. Have a working laptop and a stable internet connection

3. Women returning to work after a career break are welcome to apply

Stipend: ₹12,000 - ₹16,000 per month

Duration: 2 months

Start date: Within 2 weeks

Perks: Flexible work hours, Letter of recommendation, Internet allowance

Number of openings: 10

About Tillerworks Planning Group

Advisors, operations, compliance and technology teams total roughly 880 people. We process billions of card transactions a year for merchants, banks and software platforms.

Duration: 2 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tillerworks Planning Group Pvt Ltd.