Account Management Intern

WHO WE ARE:

School districts licence our reading and math curriculum for grades K through 8.

THE INTERNSHIP:

Vinepath is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. Our headquarters is in Sunnyvale, and about a third of the team works remotely from other countries. Remote internship with a team based in Sunnyvale. The stipend is paid at the end of each month. Our standups are at 9:00 AM Pacific. Reliable internet and a power backup are a must.

WHAT YOU'LL DO:

• Prepare renewal reminders and account summaries for the account manager.
• Join customer review calls as note taker.
• Track customer health scores and flag accounts with low usage.
• Collect NPS and CSAT feedback and summarise themes each month.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Maintain customer records and call notes in HubSpot.
• Write and update help centre articles and short how-to videos using Loom.
• Run onboarding calls with new customers and walk them through setup.

WHAT WE'RE LOOKING FOR:

• Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program.
• Available for at least 30 hours a week, work from home.
• Confident speaking on video calls with business users.
• Comfortable learning software products quickly.
• Excellent written English. Most customer contact happens over chat and email.

NICE TO HAVE:

• Familiarity with any help desk tool.
• Interest in SaaS products.

WHAT YOU GET OUT OF IT:

• You will own a small group of accounts by the end of the internship.
• Certificate, and a full-time offer for strong performers when roles open.

Duration: 3 months

Start date: Immediately

Stipend: $150 to $200 monthly

WHAT WE OFFER:

• Internet allowance.
• Pre-placement offer (PPO) for strong performers.
• Informal dress code.

We will only contact shortlisted applicants.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Vinepath.