Account Management Placement

Chartered in 1980, Denis Community Bank has stayed independent through several rounds of mergers in the area. Most deposits come from local households and businesses, and most loans stay in the communities we serve. Founded in 1980, we now have 120 employees.

Overview:

Remote internship for students who are patient, clear communicators and like solving problems for people. Fully remote. You can work from anywhere in Belgium. We use Slack, Notion and Google Meet. Cameras on for team calls.

Day to day:

Escalate urgent technical issues to the product team with full context. Test new features before release and note anything confusing. Follow up with inactive users by email to understand what is blocking them. Log bugs and feature requests in Jira with clear steps and screenshots. Track customer health scores and flag accounts with low usage. Maintain customer records and call notes in HubSpot. Create canned responses for common questions.

What we're looking for:

Based in Belgium for the duration of the internship. Eligible to work in Belgium. Typing speed of 35 words per minute or more. Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours. Currently pursuing any bachelor's or master's degree, graduating in 2028. Patient and calm with frustrated customers. Confident speaking on video calls with business users. Comfortable learning software products quickly.

Bonus points:

Interest in SaaS products. Previous customer service, chat support or tutoring experience.

What you'll learn:

You will own a small group of accounts by the end of the internship. How SaaS customer success teams onboard, support and retain customers. Writing clear support replies and help articles.

Duration: 4 months

Start date: Feb 2027

Stipend: €800 - €950 per month

What we offer:

Certificate of completion. Company laptop. Mentorship. Online learning budget. Paid public holidays. Possibility of a full-time offer.

Duration: 4 months. Start: Feb 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Denis Community Bank BV.