Account Management Placement

We employ 240 people across underwriting, claims, actuarial, IT and customer service. We're looking for an Account Management Placement. Doradztwo Pietrzak is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. Fully remote. You can work from anywhere in Poland. Hours are flexible, with one short team call each morning. We talk mostly in Slack and hop on quick calls when something needs discussing.

You'll help with:

• Prepare renewal reminders and account summaries for the account manager
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Maintain customer records and call notes in HubSpot
• Escalate urgent technical issues to the product team with full context
• Create canned responses for common questions

Requirements:

• Based in Poland for the duration of the internship
• Currently enrolled in a bachelor's or master's degree, graduating 2026 or 2027
• Confident speaking on video calls with business users
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Patient and calm with frustrated customers

6 months, starting immediately. Stipend: PLN 2,300 - PLN 2,900 per month.

Perks: Certificate of completion, Online learning budget, Paid public holidays.

This posting may close early if we receive enough applications.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Doradztwo Pietrzak.