Account Management Placement

Most of our staff work the sales floor, the registers and the stockroom. Customers shop in store and online, with buy online, pick up in store. Weekend availability is required.

The internship

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. You can work from home anywhere in Türkiye. We have no office requirement. You will need a reliable internet connection and a quiet place to work.

Day to day

• Write and update help centre articles and short how-to videos using Loom
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Log bugs and feature requests in Jira with clear steps and screenshots
• Prepare renewal reminders and account summaries for the account manager
• Run onboarding calls with new customers and walk them through setup
• Join customer review calls as note taker

What we're looking for

• Available for the full internship period
• Eligible to work in Türkiye
• Based in Türkiye for the duration of the internship
• Basic Google Sheets or Excel skills
• Typing speed of 35 words per minute or more
• Able to follow written processes and response templates
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

What you get out of it

• How SaaS customer success teams onboard, support and retain customers
• Writing clear support replies and help articles
• Using a real help desk, CRM and bug tracker

Duration: 3 months

Start date: Feb 2027

Stipend: TRY 17,500-TRY 21,500 monthly

Perks

• Possibility of a full-time offer
• Internet allowance
• Online learning budget
• Certificate of completion

Please submit your CV in English.

Duration: 3 months. Start: Feb 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Duman Ticaret.