Account Management Placement

Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones. Headquartered in Jerusalem since 2002, the company now sells in 40 countries and supports customers in 11 languages.

About the role:

The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. The company is based in Jerusalem, Israel. Our team works from several countries. The internship is fully remote. Interns join our Jerusalem team on daily calls and get a named mentor. Working hours overlap with Central European Time. Please make sure you have a quiet place to work and a solid internet connection.

Responsibilities:

• Test new features before release and note anything confusing.
• Write and update help centre articles and short how-to videos using Loom.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Collect NPS and CSAT feedback and summarise themes each month.
• Prepare renewal reminders and account summaries for the account manager.
• Join customer review calls as note taker.
• Maintain customer records and call notes in HubSpot.
• Create canned responses for common questions.

What we're looking for:

• Currently enrolled in a bachelor's or master's degree, graduating 2028.
• Based in Egypt for the duration of the internship.
• Available for the full internship period.
• Laptop, headset and stable broadband.
• Basic Google Sheets or Excel skills.
• Patient and calm with frustrated customers.
• Currently pursuing any bachelor's or master's degree, graduating in 2028.

Duration: 4 months

Start date: Mar 2027

Stipend: EGP 9,500 - EGP 13,000 monthly

Perks:

• Paid public holidays.
• Flexible hours.
• Company laptop.

We may close this posting early once we have enough applications.

Duration: 4 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ferryford Labs.