Account Management Placement

Our academic medical centre trains residents and fellows in over 40 specialties. We operate a Level I trauma centre, a children's hospital and a complete stroke centre. We started in 1933 and have grown to about 1,900 people.

About the internship

Houston Memorial Hospital is hiring an Account Management Placement for Immediately. Remote internship for students who are patient, clear communicators and like solving problems for people. The internship is fully remote. Interns join our Houston team on daily calls and get a named mentor. You will need at least 4 hours of overlap with US Central time. Strong written English is important, since much of our work is async.

Responsibilities

• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Follow up with inactive users by email to understand what is blocking them
• Track customer health scores and flag accounts with low usage
• Maintain customer records and call notes in HubSpot
• Collect NPS and CSAT feedback and summarise themes each month
• Test new features before release and note anything confusing
• Escalate urgent technical issues to the product team with full context
• Prepare renewal reminders and account summaries for the account manager

What we're looking for

• Available for the full internship period
• Currently enrolled in a bachelor's or master's degree, graduating 2026, 2027 or 2028
• Patient and calm with frustrated customers
• Currently pursuing any bachelor's or master's degree, graduating in 2026, 2027 or 2028
• Excellent written English. Most customer contact happens over chat and email
• Typing speed of 35 words per minute or more
• Laptop, headset and stable broadband

Nice to have

• Familiarity with any help desk tool

What you get out of it

• Certificate, and a full-time offer for strong performers when roles open
• Writing clear support replies and help articles
• How SaaS customer success teams onboard, support and retain customers
• Customer feedback analysis that feeds into product decisions

Program dates: Immediately, 6 months.

Compensation: €990 to €1,150 monthly

Benefits for interns

• Possibility of a full-time offer
• Letter of recommendation
• Online learning budget
• Internet allowance
• Paid public holidays

Candidates must be eligible to work in.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Houston Memorial Hospital.