Account Management Placement

Refugee resettlement services include housing setup, English classes, school enrolment and job placement. We're looking for an Account Management Placement. Remote internship for students who are patient, clear communicators and like solving problems for people. This is a remote internship. You will work with our team in Munich, and the stipend is paid monthly in USD. We use Slack, Notion and Google Meet. Cameras on for team calls.

The work:

• Test new features before release and note anything confusing.
• Write and update help centre articles and short how-to videos using Loom.
• Collect NPS and CSAT feedback and summarise themes each month.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Follow up with inactive users by email to understand what is blocking them.

About you:

• Available for the full internship period.
• Eligible to work in Poland.
• Confident speaking on video calls with business users.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Excellent written English. Most customer contact happens over chat and email.

6 months, starting Mar 2027. Stipend: $950 to $1,050/month.

Perks: Mentorship, Certificate of completion, Flexible hours, Possibility of a full-time offer, Internet allowance, Company laptop.

Candidates must be eligible to work in.

Duration: 6 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Jessup Project.