Account Management Placement

Our audience is small but loyal: about 40,000 newsletter subscribers who actually open it. We're looking for an Account Management Placement. The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. You can work from home anywhere in Austria. We have no office requirement. Strong written English is important, since much of our work is async.

What you will do

• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Escalate urgent technical issues to the product team with full context.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Test new features before release and note anything confusing.
• Collect NPS and CSAT feedback and summarise themes each month.

About you

• Available for the full internship period.
• Based in Austria for the duration of the internship.
• Laptop, headset and stable broadband.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Typing speed of 35 words per minute or more.

6 months, starting Mar 2027. Stipend: €770 - €860 per month.

Perks: Possibility of a full-time offer, Letter of recommendation, Flexible hours, Internet allowance, Company laptop, Mentorship.

Duration: 6 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Juniperlane HQ.