Account Management Placement

About the internship

Most classes have 18 to 24 students. We're looking for an Account Management Placement. Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote position. Most of the team is in Espoo, but nobody is required to come in.

The work:

Create canned responses for common questions
Collect NPS and CSAT feedback and summarise themes each month
Run onboarding calls with new customers and walk them through setup
Log bugs and feature requests in Jira with clear steps and screenshots
Maintain customer records and call notes in HubSpot

Requirements:

Available for the full internship period
Based in Finland for the duration of the internship
Able to follow written processes and response templates
Typing speed of 35 words per minute or more
Basic Google Sheets or Excel skills

6 months, starting Dec 2026. Stipend: €730-€1,000 monthly.

Perks: Certificate of completion, Possibility of a full-time offer, Internet allowance, Company laptop.

We review applications as they come in.

Duration: 6 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kokkonen Koulu Oy.