Account Management Placement

About Main Computer Services

Every tech does a bit of everything, from printer jams to firewall rules.

About the role

Main Computer Services is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. Fully remote. You can work from anywhere in Germany. We ship you a laptop and accessories before your first day.

Day to day

• Maintain customer records and call notes in HubSpot
• Run onboarding calls with new customers and walk them through setup
• Test new features before release and note anything confusing
• Join customer review calls as note taker
• Track customer health scores and flag accounts with low usage

Requirements

• Eligible to work in Germany
• Currently enrolled in a bachelor's or master's degree, graduating 2027 or 2028
• Able to follow written processes and response templates
• Patient and calm with frustrated customers
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Laptop, headset and stable broadband
• Comfortable learning software products quickly
• Typing speed of 35 words per minute or more

What you get out of it

• How SaaS customer success teams onboard, support and retain customers
• Using a real help desk, CRM and bug tracker

Duration: 4 months

Start date: Mar 2027

Stipend: €900 to €980/month

Perks

• Internet allowance
• Online learning budget
• Company laptop
• Certificate of completion

Shortlisted candidates will hear from us within two weeks.

Duration: 4 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Main Computer Services GmbH.