Account Management Placement, Summer 2027

We handle millions of shipments a year across truck, rail, ocean and air.

Internship overview

Wrenstack Logistics is hiring an Account Management Placement for Summer 2027. The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. The company is based in Zürich, Switzerland. Our team works from several countries. This is a remote internship. You will work with our team in Zürich, and the stipend is paid monthly in USD. Working hours overlap with Central European Time. A stable internet connection and a backup power option are required.

Your projects

• Test new features before release and note anything confusing.
• Run onboarding calls with new customers and walk them through setup.
• Track customer health scores and flag accounts with low usage.
• Escalate urgent technical issues to the product team with full context.
• Create canned responses for common questions.
• Maintain customer records and call notes in HubSpot.
• Join customer review calls as note taker.

Basic qualifications

• Available for the full internship period.
• Based in Kenya for the duration of the internship.
• Currently pursuing any bachelor's or master's degree, graduating in 2028.
• Confident speaking on video calls with business users.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Comfortable learning software products quickly.
• Laptop, headset and stable broadband.
• Basic Google Sheets or Excel skills.

Nice to have

• Interest in SaaS products.

What you'll learn

• Certificate, and a full-time offer for strong performers when roles open.
• Writing clear support replies and help articles.

Program dates: Summer 2027, 6 months.

Compensation: $350 to $370/month

What we offer

• Mentorship.
• Certificate of completion.
• Internet allowance.
• Letter of recommendation.
• Possibility of a full-time offer.

Please submit your CV in English.

Duration: 6 months. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wrenstack Logistics GmbH.