Account Management Placement

Enterprise, wholesale and government customers buy Ethernet, wavelength and dark fiber services. Retail stores, field technicians and customer care all report into regional operations teams.

Internship overview

Waxwing Telecom is hiring an Account Management Placement for Feb 2027. Remote internship for students who are patient, clear communicators and like solving problems for people. Our team is spread across 20 countries. Headquarters is in New York City. The internship is fully remote. Interns join our New York City team on daily calls and get a named mentor. Core hours are 9:00 AM to 1:00 PM US Eastern. We use Slack, Notion and Google Meet. Cameras on for team calls.

Responsibilities

• Join customer review calls as note taker.
• Escalate urgent technical issues to the product team with full context.
• Write and update help centre articles and short how-to videos using Loom.
• Create canned responses for common questions.
• Prepare renewal reminders and account summaries for the account manager.
• Track customer health scores and flag accounts with low usage.
• Log bugs and feature requests in Jira with clear steps and screenshots.

Basic qualifications

• Eligible to work in Japan.
• Available for the full internship period.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Confident speaking on video calls with business users.
• Typing speed of 35 words per minute or more.
• Laptop, headset and stable broadband.

Preferred qualifications

• Previous customer service, chat support or tutoring experience.
• Familiarity with any help desk tool.

What you'll learn

• Writing clear support replies and help articles.
• Using a real help desk, CRM and bug tracker.
• Certificate, and a full-time offer for strong performers when roles open.

Program dates: Feb 2027, 6 months.

Intern pay: $1,100 - $1,350 per month

Perks

• Possibility of a full-time offer.
• Certificate of completion.
• Letter of recommendation.
• Flexible hours.

Duration: 6 months. Start: Feb 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Waxwing Telecom.