Client Relationship Intern

Our commercial banking group lends to manufacturers, health systems and real estate developers. We're looking for a Client Relationship Intern. The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote internship with a team based in Kansas City. The stipend is paid at the end of each month. You will need at least 4 hours of overlap with US Central time. You will need a stable internet connection and a backup power source (UPS or inverter).

You'll help with:

• Follow up with inactive users by email to understand what is blocking them
• Track customer health scores and flag accounts with low usage
• Collect NPS and CSAT feedback and summarise themes each month
• Run onboarding calls with new customers and walk them through setup
• Create canned responses for common questions

About you:

• Have a working laptop and a stable internet connection, ideally with a UPS backup
• Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program
• Patient and calm with frustrated customers
• Excellent written English. Most customer contact happens over chat and email
• Confident speaking on video calls with business users

3 months, starting immediately. Stipend: $150-$200 monthly.

Perks: Certificate, Free access to paid learning courses, Flexible work hours, Internet allowance, Letter of recommendation.

Applications are reviewed on a rolling basis.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bank of Woodland.