Client Relationship Intern

Internship details

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Selected intern's day-to-day responsibilities include:

1. Track customer health scores and flag accounts with low usage

2. Log bugs and feature requests in Jira with clear steps and screenshots.

3. Collect NPS and CSAT feedback and summarise themes each month

4. Create canned responses for common questions

5. Write and update help centre articles and short how-to videos using Loom.

6. Maintain customer records and call notes in HubSpot

7. Prepare renewal reminders and account summaries for the account manager

8. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

Skill(s) required: MS-Excel, Client Relationship Management (CRM), Freshdesk

Who should apply

1. Women returning to work after a career break are welcome to apply

2. Can commit full time, from home, for the whole internship

Stipend: ₹13,000 - ₹15,000 per month

Duration: 6 months | Start date: Within 2 weeks

Perks: Pre-placement offer (PPO) for strong performers, Letter of recommendation, Laptop provided for the internship, Job offer on successful completion

Number of openings: 8

About the company

Our therapists set their own caseloads and schedules. Clients find us through referrals from physicians, schools and former clients.

Duration: 6 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bluffcraft Mental Health.