Client Relationship Intern

About the work from home internship

Carter Freight is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. As an intern, you will:

1. Track customer health scores and flag accounts with low usage

2. Join customer review calls as note taker

3. Maintain customer records and call notes in HubSpot

4. Log bugs and feature requests in Jira with clear steps and screenshots.

5. Collect NPS and CSAT feedback and summarise themes each month

6. Create canned responses for common questions

7. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

8. Follow up with inactive users by email to understand what is blocking them.

Skill(s) required: Ticketing Systems, English Proficiency (Written), Customer Support, Problem Solving, MS-Excel

Eligibility

1. Available for at least 30 hours a week from home

2. Final-year students or recent graduates of BSc in CSE, EEE, BBA or a related subject

3. Based anywhere in Bangladesh

4. Own laptop and a reliable internet connection

Stipend: $150 - $160 monthly

Duration: 6 months

Start date: Immediately

Perks: Pre-placement offer (PPO) for strong performers, Performance bonus, Laptop provided for the internship

Number of openings: 4

About Carter Freight

Carter Freight is a logistics company with 790 employees and operations in 30 countries. Regional hubs in Massachusetts support dedicated fleet and brokerage operations.

Candidates must be eligible to work in.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Carter Freight LLC.