Client Relationship Intern

Call centres in Toronto and two other locations handle customer service. Public utility commissions regulate rates and service standards.

The internship:

Coastal Electric Cooperative is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. This is a remote internship. You will work with our team in Toronto, and the stipend is paid monthly in Pakistani rupees. You will need at least 4 hours of overlap with US Eastern time. You will need a reliable internet connection and a quiet place to work.

Responsibilities:

Maintain customer records and call notes in HubSpot. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time. Log bugs and feature requests in Jira with clear steps and screenshots. Run onboarding calls with new customers and walk them through setup. Follow up with inactive users by email to understand what is blocking them. Escalate urgent technical issues to the product team with full context. Collect NPS and CSAT feedback and summarise themes each month.

What we're looking for:

Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program. Available for at least 30 hours a week, work from home. Own a laptop and have stable internet at home, ideally with a UPS backup. Laptop, headset and stable broadband. Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours. Typing speed of 35 words per minute or more. Excellent written English. Most customer contact happens over chat and email. Comfortable learning software products quickly. Currently pursuing any bachelor's or master's degree, graduating in 2027 or 2028.

Nice to have:

Previous customer service, chat support or tutoring experience. Interest in SaaS products. Familiarity with any help desk tool.

Duration: 2 months

Start date: Jan 2027

Stipend: PKR 52,000 - PKR 58,000 pcm

What we offer:

Laptop provided for the internship. Pre-placement offer (PPO) for strong performers. Mentorship from senior team members. Free access to paid learning courses.

Please submit your CV in English.

Duration: 2 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Coastal Electric Cooperative.