Client Relationship Intern

About the internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. As an intern, you will:

1. Write and update help centre articles and short how-to videos using Loom

2. Prepare renewal reminders and account summaries for the account manager.

3. Escalate urgent technical issues to the product team with full context

4. Create canned responses for common questions

5. Track customer health scores and flag accounts with low usage

Skill(s) required: Effective Communication, MS-Excel, Customer Support, Zendesk, Ticketing Systems, Freshdesk

Who can apply

1. Women returning to work after a career break are welcome to apply

2. Can start right away or within the next two weeks

3. Have a working laptop and a stable internet connection

4. Are available for a full-time work from home internship for the entire duration

Stipend: ₹13,000 to ₹14,000 per month + incentives

Duration: 3 months | Start date: Immediately

Perks: Laptop provided for the internship, Letter of recommendation, Performance bonus, Free access to paid learning courses, Job offer on successful completion, Certificate

Number of openings: 1

About Das Underwriters

Personal lines make up about 70 percent of premium.

Please include your notice period and salary expectations.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Das Underwriters Pvt Ltd.