Client Relationship Intern

About us

Control towers in Dhaka and abroad track freight around the clock. Founded in 1966, we now have 540 employees. Lots of phone time, lots of email, and a load board always open.

About the role

The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote within Bangladesh. The team meets in Dhaka once a quarter, travel covered. Please make sure you have dependable internet and backup power.

Day to day

• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Run onboarding calls with new customers and walk them through setup
• Escalate urgent technical issues to the product team with full context
• Maintain customer records and call notes in HubSpot
• Join customer review calls as note taker

What we're looking for

• Final-year students or recent graduates of BSc in CSE, EEE, BBA or a related subject
• Based anywhere in Bangladesh
• Currently pursuing any bachelor's or master's degree, graduating in 2027
• Able to follow written processes and response templates
• Confident speaking on video calls with business users
• Laptop, headset and stable broadband
• Basic Google Sheets or Excel skills

What you get out of it

• Using a real help desk, CRM and bug tracker
• Customer feedback analysis that feeds into product decisions

Duration: 6 months

Start date: Immediately

Stipend: BDT 12,000 - BDT 13,000 per month

What we offer

• Mentorship from senior team members
• Laptop provided for the internship
• Free access to paid learning courses
• Job offer on successful completion
• Performance bonus

Only shortlisted candidates will be contacted.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at ER Distribution.