Client Relationship Intern

About FE Real Estate:

We manage about 250 doors for local owners, most of them with one or two rental houses. Open houses on weekends are part of the job.

The internship:

Remote internship for students who are patient, clear communicators and like solving problems for people. This is a remote internship. You will work with our team in Midland, and the stipend is paid monthly in Indian rupees. You will need at least 4 hours of overlap with US Central time. We use Slack, Notion and Google Meet. Cameras on for team calls.

Responsibilities:

• Test new features before release and note anything confusing.
• Maintain customer records and call notes in HubSpot.
• Prepare renewal reminders and account summaries for the account manager.
• Join customer review calls as note taker.
• Follow up with inactive users by email to understand what is blocking them.
• Write and update help centre articles and short how-to videos using Loom.
• Escalate urgent technical issues to the product team with full context.

Requirements:

• Have a working laptop and a stable internet connection.
• Women returning to work after a career break are welcome to apply.
• Are able to join within 15 days.
• Laptop, headset and stable broadband.
• Typing speed of 35 words per minute or more.
• Basic Google Sheets or Excel skills.
• Patient and calm with frustrated customers.
• Excellent written English. Most customer contact happens over chat and email.
• Able to follow written processes and response templates.

Nice to have:

• Interest in SaaS products.
• Previous customer service, chat support or tutoring experience.
• Some technical comfort, like reading error messages or clearing a browser cache.

What you'll learn:

• Using a real help desk, CRM and bug tracker.
• Customer feedback analysis that feeds into product decisions.

Duration: 3 months

Start date: Immediately

Stipend: ₹21,000 - ₹25,000/month

Perks:

• Performance bonus.
• Free access to paid learning courses.
• Pre-placement offer (PPO) for strong performers.
• Mentorship from senior team members.
• Letter of recommendation.

Please submit your CV in English.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FE Real Estate.