Client Relationship Intern

Catastrophe teams deploy adjusters within days of a major storm. January renewals keep everyone busy for a few weeks.

Internship overview:

Ferrycrest Mutual is hiring a Client Relationship Intern for Dec 2026. Ferrycrest Mutual is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. Our team is spread across 11 countries. Headquarters is in New York City. The internship is fully remote. Interns join our New York City team on daily calls and get a named mentor. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET. A stable internet connection and a backup power option are required.

Responsibilities:

• Prepare renewal reminders and account summaries for the account manager.
• Write and update help centre articles and short how-to videos using Loom.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Escalate urgent technical issues to the product team with full context.
• Create canned responses for common questions.
• Track customer health scores and flag accounts with low usage.
• Collect NPS and CSAT feedback and summarise themes each month.

What we're looking for:

• Own laptop and a reliable internet connection.
• Available for the full internship period, work from home.
• Currently pursuing any bachelor's or master's degree, graduating in 2027.
• Typing speed of 35 words per minute or more.
• Laptop, headset and stable broadband.
• Patient and calm with frustrated customers.
• Able to follow written processes and response templates.

Nice to have:

• Previous customer service, chat support or tutoring experience.
• Some technical comfort, like reading error messages or clearing a browser cache.

What you'll learn:

• You will own a small group of accounts by the end of the internship.
• Certificate, and a full-time offer for strong performers when roles open.

Program dates: Dec 2026, 6 months.

Compensation: NPR 21,000 to NPR 26,000 a month

Benefits for interns:

• Laptop provided for the internship.
• Informal dress code.
• Certificate.
• Pre-placement offer (PPO) for strong performers.
• Internet allowance.
• Flexible work hours.

Tell us your notice period and what salary you are looking for.

Duration: 6 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ferrycrest Mutual.