Client Relationship Intern

Internship details

Remote internship for students who are patient, clear communicators and like solving problems for people. Your day-to-day work will include:

1. Test new features before release and note anything confusing.

2. Collect NPS and CSAT feedback and summarise themes each month

3. Join customer review calls as note taker

4. Maintain customer records and call notes in HubSpot

5. Write and update help centre articles and short how-to videos using Loom.

6. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

7. Create canned responses for common questions

Skill(s) required: Effective Communication, Ticketing Systems, Zendesk, Client Relationship Management (CRM), Customer Support, Problem Solving, Email Writing

Who can apply

1. Can start immediately or within two weeks

2. Are available for a full-time work from home internship for the entire duration

Stipend: ₹12,000 - ₹16,000 monthly

Duration: 3 months | Start date: Immediately

Perks: 5 days a week, Mentorship from senior team members, Pre-placement offer (PPO) for strong performers, Laptop provided for the internship, Performance bonus, Certificate

Number of openings: 8

About Groveway Labs

Everything runs on a single Rails app and one Postgres database, deployed on Heroku. Customers who call us usually reach someone who wrote the code they are asking about.

We may close the role early, so do not wait too long to apply.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Groveway Labs.