Client Relationship Intern

Internship details

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. As an intern, you will:

1. Join customer review calls as note taker.

2. Track customer health scores and flag accounts with low usage.

3. Test new features before release and note anything confusing.

4. Run onboarding calls with new customers and walk them through setup.

5. Escalate urgent technical issues to the product team with full context.

6. Maintain customer records and call notes in HubSpot.

7. Write and update help centre articles and short how-to videos using Loom.

8. Collect NPS and CSAT feedback and summarise themes each month.

Skill(s) required: Ticketing Systems, Problem Solving, Customer Support

Who should apply

1. Own laptop and a reliable internet connection

2. Undergraduates or recent graduates in IT, computer science, management or a related field

3. Based in Sri Lanka

4. Available for the full internship period

Stipend: $150 - $160 monthly

Duration: 3 months | Start date: Immediately

Perks: Internet allowance, Job offer on successful completion, Performance bonus

Number of openings: 10

About KW Consulting Group

We work with Fortune 500 companies, federal agencies and large health systems.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at KW Consulting Group.