Client Relationship Intern

Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites. Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts. Company vehicles are provided for techs who drive to client sites.

Overview

MET Tech Support is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. We are headquartered in Chicago and have been hiring remotely since 2020. Remote internship with a team based in Chicago. The stipend is paid at the end of each month. You will need at least 4 hours of overlap with US Central time.

What you'll do

• Create canned responses for common questions.
• Follow up with inactive users by email to understand what is blocking them.
• Write and update help centre articles and short how-to videos using Loom.
• Escalate urgent technical issues to the product team with full context.
• Join customer review calls as note taker.
• Log bugs and feature requests in Jira with clear steps and screenshots.

Requirements

• Available for at least 30 hours a week from home.
• Final-year students or recent graduates of BSc in CSE, EEE, BBA or a related subject.
• Based anywhere in Bangladesh.
• Own laptop and a reliable internet connection.
• Excellent written English. Most customer contact happens over chat and email.
• Currently pursuing any bachelor's or master's degree, graduating in 2026, 2027 or 2028.
• Able to follow written processes and response templates.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Patient and calm with frustrated customers.
• Typing speed of 35 words per minute or more.

Duration: 4 months

Start date: Dec 2026

Stipend: BDT 21,000 to BDT 23,000 per month

What we offer

• Certificate.
• 5 days a week.
• Letter of recommendation.

Please submit your CV in English.

Duration: 4 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at MET Tech Support.