Client Relationship Intern

We originate and service equipment loans for construction companies, farms and trucking fleets. Moraine Payments is an independent wealth management firm advising families, business owners and retirees.

Overview

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Our team is spread across 6 countries. Headquarters is in Sharjah. Remote internship with a team based in Sharjah. The stipend is paid at the end of each month. Working hours follow Gulf time, Monday to Friday. Strong written English is important, since much of our work is async.

What you'll do

• Collect NPS and CSAT feedback and summarise themes each month
• Write and update help centre articles and short how-to videos using Loom
• Run onboarding calls with new customers and walk them through setup
• Test new features before release and note anything confusing
• Track customer health scores and flag accounts with low usage
• Maintain customer records and call notes in HubSpot
• Join customer review calls as note taker
• Escalate urgent technical issues to the product team with full context

Who can apply

• Available for at least 30 hours a week, work from home
• Own a laptop and have stable internet at home, ideally with a UPS backup
• Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program
• Based anywhere in Pakistan
• Patient and calm with frustrated customers
• Excellent written English. Most customer contact happens over chat and email
• Currently pursuing any bachelor's or master's degree, graduating in 2027
• Comfortable learning software products quickly
• Laptop, headset and stable broadband

Duration: 3 months

Start date: Within 2 weeks

Stipend: PKR 35,000 - PKR 45,000 a month

What we offer

• Internet allowance
• Free access to paid learning courses
• Informal dress code
• Pre-placement offer (PPO) for strong performers
• Flexible work hours

Duration: 3 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Moraine Payments.