Client Relationship Intern

Internship details

The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. As an intern, you will:

1. Collect NPS and CSAT feedback and summarise themes each month

2. Create canned responses for common questions.

3. Escalate urgent technical issues to the product team with full context.

4. Track customer health scores and flag accounts with low usage.

5. Log bugs and feature requests in Jira with clear steps and screenshots.

6. Follow up with inactive users by email to understand what is blocking them.

7. Test new features before release and note anything confusing

8. Join customer review calls as note taker

Skill(s) required: Ticketing Systems, Problem Solving, Zendesk

Who can apply

1. Own a laptop and have stable internet at home

2. Can commit full time, from home, for the whole internship

3. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026, 2027 or 2028 batch)

4. Women returning to work after a career break are welcome to apply

Stipend: ₹14,000 to ₹15,000/month

Duration: 2 months | Start date: Immediately

Perks: 5 days a week, Free access to paid learning courses, Informal dress code

Number of openings: 3

About the company

Catastrophe teams deploy adjusters within days of a major storm. Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire.

Include your expected salary and earliest start date with your application.

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Purva Insurance Services.