Client Relationship Intern

Who we are

Two million people a month visit our recipe and meal planning site, which earns money from ads and a paid membership. We started in 1994 and have grown to about 70 people.

The internship

Quincestack Labs is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. Remote, open to candidates across India. Monday to Friday, regular working hours, flexible start and finish.

What you'll do

• Escalate urgent technical issues to the product team with full context
• Log bugs and feature requests in Jira with clear steps and screenshots
• Maintain customer records and call notes in HubSpot
• Collect NPS and CSAT feedback and summarise themes each month
• Prepare renewal reminders and account summaries for the account manager

What we're looking for

• Are available for a full-time work from home internship for the entire duration
• Are able to join within 15 days
• Women wanting to start or restart their career can also apply
• Able to follow written processes and response templates
• Laptop, headset and stable broadband
• Basic Google Sheets or Excel skills
• Confident speaking on video calls with business users
• Comfortable learning software products quickly

Duration: 3 months

Start date: Immediately

Stipend: ₹13,000 to ₹15,000/month

What we offer

• Performance bonus
• Job offer on successful completion
• Mentorship from senior team members

Shortlisted candidates will hear from us within two weeks.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Quincestack Labs.