Client Relationship Intern (Remote)

About us:

Deposits stay here and get lent back out to people in London. We are a small community bank where the loan officer and the branch manager are often the same person.

The internship:

The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Our team is spread across 12 countries. Headquarters is in London. This is a remote internship. You will work with our team in London, and the stipend is paid monthly in Indian rupees. Core hours are 10:00 AM to 4:00 PM UK time.

Day to day:

• Write and update help centre articles and short how-to videos using Loom
• Maintain customer records and call notes in HubSpot
• Test new features before release and note anything confusing
• Track customer health scores and flag accounts with low usage
• Follow up with inactive users by email to understand what is blocking them
• Run onboarding calls with new customers and walk them through setup
• Join customer review calls as note taker
• Prepare renewal reminders and account summaries for the account manager

Requirements:

• Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2028 batch)
• Have their own laptop and a reliable internet connection
• Can start right away or within the next two weeks
• Typing speed of 35 words per minute or more
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Laptop, headset and stable broadband
• Confident speaking on video calls with business users
• Patient and calm with frustrated customers
• Able to follow written processes and response templates

Nice to have:

• Familiarity with any help desk tool
• Previous customer service, chat support or tutoring experience

What you get out of it:

• Customer feedback analysis that feeds into product decisions
• Certificate, and a full-time offer for strong performers when roles open

Duration: 6 months

Start date: Jan 2027

Stipend: ₹19,000-₹22,000/month

What we offer:

• 5 days a week
• Performance bonus
• Letter of recommendation
• Laptop provided for the internship
• Free access to paid learning courses

Shortlisted candidates will hear from us within two weeks.

Duration: 6 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bank of Severn Ltd.