Client Relationship Intern (Remote)

Call centres in Toronto and two other locations handle customer service. We're looking for a Client Relationship Intern (Remote). Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. We are headquartered in Toronto and have been hiring remotely since 2020. This is a remote internship. You will work with our team in Toronto, and the stipend is paid monthly in USD. You will need at least 4 hours of overlap with US Eastern time. A stable internet connection and a backup power option are required.

The work

• Follow up with inactive users by email to understand what is blocking them.
• Prepare renewal reminders and account summaries for the account manager.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Write and update help centre articles and short how-to videos using Loom.
• Log bugs and feature requests in Jira with clear steps and screenshots.

Requirements

• Own a laptop and have stable internet at home, ideally with a UPS backup.
• Available for at least 30 hours a week, work from home.
• Typing speed of 35 words per minute or more.
• Basic Google Sheets or Excel skills.
• Patient and calm with frustrated customers.

3 months, starting immediately. Stipend: $150 to $200/month.

Perks: 5 days a week, Informal dress code, Flexible work hours, Job offer on successful completion, Laptop provided for the internship, Mentorship from senior team members.

Please submit your CV in English.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Coastal Electric Cooperative.