Client Relationship Intern (Remote)

About the work from home internship

Waxwing Telecom is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. Selected intern's day-to-day responsibilities include:

1. Follow up with inactive users by email to understand what is blocking them

2. Prepare renewal reminders and account summaries for the account manager

3. Test new features before release and note anything confusing

4. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

5. Log bugs and feature requests in Jira with clear steps and screenshots

6. Join customer review calls as note taker

7. Collect NPS and CSAT feedback and summarise themes each month.

Skill(s) required: Problem Solving, MS-Excel, Client Relationship Management (CRM), Zendesk, Freshdesk

Who should apply

1. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026 or 2027 batch)

2. Are able to join within 15 days

Stipend: ₹26,000 to ₹36,000 monthly

Duration: 2 months

Start date: Immediately

Perks: Flexible work hours, Pre-placement offer (PPO) for strong performers, 5 days a week, Mentorship from senior team members, Job offer on successful completion

Number of openings: 10

About the company

Enterprise, wholesale and government customers buy Ethernet, wavelength and dark fiber services. Retail stores, field technicians and customer care all report into regional operations teams.

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Waxwing Telecom.