Client Relationship Intern

Who we are:

More than 670 employees work on the product, from search ranking to fraud detection. Content moderation runs around the clock, with reviewers in multiple time zones and languages.

Overview:

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote, open to candidates across Nepal. We use Slack, Notion and Google Meet. Cameras on for team calls.

Responsibilities:

• Track customer health scores and flag accounts with low usage.
• Run onboarding calls with new customers and walk them through setup.
• Write and update help centre articles and short how-to videos using Loom.
• Maintain customer records and call notes in HubSpot.
• Escalate urgent technical issues to the product team with full context.

Who can apply:

• Based in Nepal.
• Own laptop and a reliable internet connection.
• Students or recent graduates of BIT, BCA, BBA, BBS or a related program.
• Available for the full internship period, work from home.
• Excellent written English. Most customer contact happens over chat and email.
• Typing speed of 35 words per minute or more.
• Basic Google Sheets or Excel skills.

Preferred:

• Some technical comfort, like reading error messages or clearing a browser cache.
• Interest in SaaS products.

Duration: 6 months

Start date: Within 2 weeks

Stipend: NPR 11,000-NPR 14,000 a month

What we offer:

• Laptop provided for the internship.
• Certificate.
• Pre-placement offer (PPO) for strong performers.
• Job offer on successful completion.
• Letter of recommendation.

Duration: 6 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rijal Commerce.