Client Relationship Intern

About the internship

Remote internship for students who are patient, clear communicators and like solving problems for people. Your day-to-day work will include:

1. Join customer review calls as note taker

2. Collect NPS and CSAT feedback and summarise themes each month.

3. Escalate urgent technical issues to the product team with full context

4. Maintain customer records and call notes in HubSpot.

5. Run onboarding calls with new customers and walk them through setup.

6. Follow up with inactive users by email to understand what is blocking them

7. Create canned responses for common questions

8. Prepare renewal reminders and account summaries for the account manager.

Skill(s) required: Effective Communication, Customer Support, Zendesk, Problem Solving, Freshdesk, MS-Excel, Ticketing Systems

Who should apply

1. Are able to join within 15 days

2. Women starting or restarting their careers are encouraged to apply

Stipend: $350 - $370 per month (fixed)

Duration: 6 months

Start date: Immediately

Perks: Laptop provided for the internship, Free access to paid learning courses, Job offer on successful completion, 5 days a week, Flexible work hours, Mentorship from senior team members

Number of openings: 3

About Saltbox Telecom

We run a fiber backbone of over 20,000 route miles, plus data centres and network operations centres. Headquartered in Nantes, the company has 136,300 employees and contact centres in four locations.

Candidates must be eligible to work in.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Saltbox Telecom SA.