Client Relationship Intern

About the work from home internship

Saltmarsh Cloud is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. Selected intern's day-to-day responsibilities include:

1. Escalate urgent technical issues to the product team with full context.

2. Run onboarding calls with new customers and walk them through setup.

3. Log bugs and feature requests in Jira with clear steps and screenshots.

4. Create canned responses for common questions

5. Write and update help centre articles and short how-to videos using Loom

6. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

7. Maintain customer records and call notes in HubSpot.

8. Prepare renewal reminders and account summaries for the account manager

Skill(s) required: Problem Solving, Client Relationship Management (CRM), Zendesk, English Proficiency (Written), MS-Excel

Who should apply

1. Women wanting to start or restart their career can also apply

2. Own a laptop and have stable internet at home

3. Are able to join within 15 days

4. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026 or 2027 batch)

Stipend: ₹20,000 - ₹27,000/month + incentives

Duration: 2 months | Start date: Immediately

Perks: Informal dress code, Free access to paid learning courses, Pre-placement offer (PPO) for strong performers, Flexible work hours

Number of openings: 5

About Saltmarsh Cloud

Profitable, no outside investors, and no plans to take any. We grow when customers pay us. Two developers, a designer and a support lead make up most of the company, so everyone touches the product. Founded in 2016, we now have 22 employees. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

Shortlisted candidates will hear from us within two weeks.

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Saltmarsh Cloud, LLC.