Client Relationship Intern

About the internship

The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. As an intern, you will:

1. Test new features before release and note anything confusing

2. Log bugs and feature requests in Jira with clear steps and screenshots

3. Create canned responses for common questions.

4. Collect NPS and CSAT feedback and summarise themes each month.

5. Prepare renewal reminders and account summaries for the account manager

6. Write and update help centre articles and short how-to videos using Loom

7. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

8. Maintain customer records and call notes in HubSpot.

Skill(s) required: Email Writing, Zendesk, English Proficiency (Written), MS-Excel, Effective Communication, Client Relationship Management (CRM)

Eligibility

1. Have their own laptop and a reliable internet connection

2. Available for a full-time (work from home) internship for the full duration

3. Are able to join within 15 days

4. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026 or 2027 batch)

Stipend: ₹14,000 to ₹17,000 monthly

Duration: 2 months | Start date: Immediately

Perks: Performance bonus, Pre-placement offer (PPO) for strong performers, Informal dress code

Number of openings: 6

About Sandhu Cloud

Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones. More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts.

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sandhu Cloud Pvt Ltd.