Client Relationship Intern

About Sunshine Medical Group:

Charts are in athenahealth, and patients schedule through an online portal. Most visits are in person, and telehealth is available for follow-ups. Still family owned, 17 years on. Scrubs in any colour, closed-toe shoes required.

The internship:

Sunshine Medical Group is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. The company is based in Brisbane, Australia. Our team works from several countries. This is a remote internship. You will work with our team in Brisbane, and the stipend is paid monthly in taka. Core hours overlap with Sydney business hours until mid-afternoon. Communication happens mostly in Slack and short video calls.

Day to day:

• Escalate urgent technical issues to the product team with full context.
• Join customer review calls as note taker.
• Create canned responses for common questions.
• Prepare renewal reminders and account summaries for the account manager.
• Follow up with inactive users by email to understand what is blocking them.
• Run onboarding calls with new customers and walk them through setup.
• Track customer health scores and flag accounts with low usage.
• Write and update help centre articles and short how-to videos using Loom.

Who can apply:

• Based anywhere in Bangladesh.
• Own laptop and a reliable internet connection.
• Confident speaking on video calls with business users.
• Comfortable learning software products quickly.
• Typing speed of 35 words per minute or more.
• Currently pursuing any bachelor's or master's degree, graduating in 2027.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.

Duration: 3 months

Start date: Immediately

Stipend: BDT 18,000 - BDT 20,000 pcm

What we offer:

• Letter of recommendation.
• 5 days a week.
• Informal dress code.

Please submit your CV in English.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sunshine Medical Group.