Client Relationship Intern

Internship details

The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Your day-to-day work will include:

1. Join customer review calls as note taker

2. Prepare renewal reminders and account summaries for the account manager.

3. Test new features before release and note anything confusing

4. Track customer health scores and flag accounts with low usage.

5. Maintain customer records and call notes in HubSpot.

6. Write and update help centre articles and short how-to videos using Loom

7. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

8. Log bugs and feature requests in Jira with clear steps and screenshots.

Skill(s) required: Client Relationship Management (CRM), Customer Support, English Proficiency (Written), Zendesk, Freshdesk

Who can apply

1. Based anywhere in Bangladesh

2. Own laptop and a reliable internet connection

3. Available for at least 30 hours a week from home

4. Final-year students or recent graduates of BSc in CSE, EEE, BBA or a related subject

Stipend: BDT 20,000-BDT 27,000 pcm

Duration: 3 months

Start date: Immediately

Perks: Laptop provided for the internship, Job offer on successful completion, Internet allowance

Number of openings: 10

About the company

Catastrophe teams deploy adjusters within days of a major storm. Talondesk Insurance is a property and casualty insurer writing policies in 30 states through independent agents. We started in 1975 and have grown to about 700 people. Most of the office has been here more than ten years.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Talondesk Insurance.