Client Relationship Intern

About Udugama Systems:

Udugama Systems builds scheduling and dispatch software for field service companies, from two-truck plumbing outfits to regional HVAC contractors. Since 2016, the company has sold practice management software to dental and veterinary clinics in Sri Lanka.

About the role:

Remote internship for students who are patient, clear communicators and like solving problems for people. You can work from home anywhere in Sri Lanka. We have no office requirement.

Day to day:

• Run onboarding calls with new customers and walk them through setup
• Track customer health scores and flag accounts with low usage
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Maintain customer records and call notes in HubSpot
• Test new features before release and note anything confusing
• Create canned responses for common questions

Who can apply:

• Available for the full internship period
• Own laptop and a reliable internet connection
• Patient and calm with frustrated customers
• Comfortable learning software products quickly
• Laptop, headset and stable broadband
• Currently pursuing any bachelor's or master's degree, graduating in 2026 or 2027
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

Nice to have:

• Knowledge of a second language for international customers

What you get out of it:

• Writing clear support replies and help articles
• Certificate, and a full-time offer for strong performers when roles open

Duration: 6 months

Start date: Immediately

Stipend: LKR 23,000 to LKR 32,000 per month

What we offer:

• Pre-placement offer (PPO) for strong performers
• Job offer on successful completion
• Laptop provided for the internship

We will only contact shortlisted applicants.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Udugama Systems.