Client Relationship Intern

Most of our gift and home lines come from makers in Nova Scotia. Most managers started as part-time associates.

The internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. The company is based in Halifax, Canada. The team is spread across multiple countries. The internship is fully remote. Interns join our Halifax team on daily calls and get a named mentor. Core hours are 9:00 AM to 1:00 PM US Eastern. Communication happens mostly in Slack and short video calls.

Responsibilities

• Track customer health scores and flag accounts with low usage
• Maintain customer records and call notes in HubSpot
• Follow up with inactive users by email to understand what is blocking them
• Join customer review calls as note taker
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Create canned responses for common questions
• Collect NPS and CSAT feedback and summarise themes each month
• Test new features before release and note anything confusing

Requirements

• Available for the full internship period, work from home
• Own laptop and a reliable internet connection
• Patient and calm with frustrated customers
• Excellent written English. Most customer contact happens over chat and email
• Currently pursuing any bachelor's or master's degree, graduating in 2026, 2027 or 2028
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Basic Google Sheets or Excel skills
• Comfortable learning software products quickly

Bonus points

• Some technical comfort, like reading error messages or clearing a browser cache
• Familiarity with any help desk tool

What you'll learn

• Certificate, and a full-time offer for strong performers when roles open
• You will own a small group of accounts by the end of the internship

Duration: 6 months

Start date: Immediately

Stipend: NPR 15,000 to NPR 20,000 a month

What we offer

• Certificate
• Job offer on successful completion
• Pre-placement offer (PPO) for strong performers
• Informal dress code

We are reviewing applications as they arrive, so apply early.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Walker Furniture.