Client Relationship Intern

Who we are:

Every hire so far has been referred by someone already on the team. Funding comes from a Series A and two government grants. Still family owned, 17 years on.

Overview:

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote within Pakistan. The team meets in Lahore once a quarter, travel covered. You will need a stable internet connection and a backup power source (UPS or inverter).

Responsibilities:

• Test new features before release and note anything confusing
• Track customer health scores and flag accounts with low usage
• Maintain customer records and call notes in HubSpot
• Escalate urgent technical issues to the product team with full context
• Follow up with inactive users by email to understand what is blocking them
• Collect NPS and CSAT feedback and summarise themes each month

Who can apply:

• Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program
• Have a working laptop and a stable internet connection, ideally with a UPS backup
• Basic Google Sheets or Excel skills
• Laptop, headset and stable broadband
• Able to follow written processes and response templates
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Typing speed of 35 words per minute or more
• Excellent written English. Most customer contact happens over chat and email

What you'll learn:

• Writing clear support replies and help articles
• How SaaS customer success teams onboard, support and retain customers

Duration: 3 months

Start date: Dec 2026

Stipend: PKR 29,000 - PKR 31,000 per month

What we offer:

• Laptop provided for the internship
• Free access to paid learning courses
• Mentorship from senior team members
• Internet allowance

We look at every application, usually within a week.

Duration: 3 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Waxwing Therapeutics.