Client Relationship Intern

About Yamuna Data

More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts.

Overview

Remote internship for students who are patient, clear communicators and like solving problems for people. This role is fully remote within India.

Responsibilities

• Write and update help centre articles and short how-to videos using Loom
• Collect NPS and CSAT feedback and summarise themes each month
• Log bugs and feature requests in Jira with clear steps and screenshots
• Join customer review calls as note taker
• Maintain customer records and call notes in HubSpot
• Escalate urgent technical issues to the product team with full context
• Track customer health scores and flag accounts with low usage
• Create canned responses for common questions

What we're looking for

• Available for a full-time (work from home) internship for the full duration
• Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch)
• Women wanting to start or restart their career can also apply
• Can start right away or within the next two weeks
• Laptop, headset and stable broadband
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Typing speed of 35 words per minute or more
• Able to follow written processes and response templates
• Basic Google Sheets or Excel skills
• Patient and calm with frustrated customers

Duration: 4 months

Start date: Within 2 weeks

Stipend: ₹13,000 - ₹15,000 monthly

What we offer

• Internet allowance
• Informal dress code
• Letter of recommendation
• Certificate

Duration: 4 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Yamuna Data Pvt Ltd.