Client Relationship Intern

Yarrowframe Bank is a regional bank with over 200 branches and 4,000 employees across New York. Our commercial banking group lends to manufacturers, health systems and real estate developers.

The program

Yarrowframe Bank is hiring a Client Relationship Intern for Immediately. The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. This is a remote internship. You will work with our team in New York City, and the stipend is paid monthly in Indian rupees. Core hours are 9:00 AM to 1:00 PM US Eastern. We use Slack, Notion and Google Meet. Cameras on for team calls.

Responsibilities

• Log bugs and feature requests in Jira with clear steps and screenshots
• Test new features before release and note anything confusing
• Join customer review calls as note taker
• Write and update help centre articles and short how-to videos using Loom
• Track customer health scores and flag accounts with low usage
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Follow up with inactive users by email to understand what is blocking them
• Prepare renewal reminders and account summaries for the account manager

What we're looking for

• Women starting or restarting their careers are encouraged to apply
• Available for a full-time (work from home) internship for the full duration
• Patient and calm with frustrated customers
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Basic Google Sheets or Excel skills

Preferred qualifications

• Knowledge of a second language for international customers

What you get out of it

• How SaaS customer success teams onboard, support and retain customers
• Certificate, and a full-time offer for strong performers when roles open

Program dates: Immediately, 2 months.

Intern pay: ₹21,000 - ₹28,000/month

Perks

• Mentorship from senior team members
• Performance bonus
• 5 days a week
• Certificate

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Yarrowframe Bank.