Client Success Intern

We work with Fortune 500 companies, federal agencies and large health systems.

OVERVIEW

Remote internship for students who are patient, clear communicators and like solving problems for people. Remote, open to candidates across the US. Strong written English is important, since much of our work is async.

RESPONSIBILITIES

• Test new features before release and note anything confusing
• Track customer health scores and flag accounts with low usage
• Escalate urgent technical issues to the product team with full context
• Prepare renewal reminders and account summaries for the account manager
• Maintain customer records and call notes in HubSpot

WHO CAN APPLY

• Based in the US for the duration of the internship
• Available 40 hours a week for the full internship
• Currently enrolled in a bachelor's or master's program, graduating 2027 or 2028
• Excellent written English. Most customer contact happens over chat and email
• Laptop, headset and stable broadband
• Patient and calm with frustrated customers

BONUS POINTS

• Some technical comfort, like reading error messages or clearing a browser cache
• Knowledge of a second language for international customers

Duration: 10 weeks

Start date: June 2027

Stipend: $19.00 - $24.50/hr

WHAT WE OFFER

• Final presentation to leadership
• Company laptop
• Intern events and speaker sessions (virtual)
• Return offer opportunities
• Home office setup stipend

Applicants must be authorized to work in the U.S.

Duration: 10 weeks. Start: June 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canalward.