Customer Success Intern

About the internship

The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Your day-to-day work will include:

1. Run onboarding calls with new customers and walk them through setup

2. Create canned responses for common questions

3. Log bugs and feature requests in Jira with clear steps and screenshots

4. Collect NPS and CSAT feedback and summarise themes each month.

5. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

6. Follow up with inactive users by email to understand what is blocking them

7. Write and update help centre articles and short how-to videos using Loom.

Skill(s) required: Effective Communication, Zendesk, Ticketing Systems, Email Writing

Who should apply

1. Are able to join within 15 days

2. Women wanting to start or restart their career can also apply

3. Are available for a full-time work from home internship for the entire duration

Stipend: ₹28,000-₹36,000 monthly

Duration: 3 months | Start date: Within 2 weeks

Perks: Laptop provided for the internship, Letter of recommendation, 5 days a week

Number of openings: 8

About the company

Our managed service programs handle contingent labour for large employers across multiple sites. Phones ring nonstop on Monday mornings.

Duration: 3 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Skiffcast Workforce.