Customer Success Intern

Internship details

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. As an intern, you will:

1. Prepare renewal reminders and account summaries for the account manager

2. Run onboarding calls with new customers and walk them through setup.

3. Join customer review calls as note taker

4. Log bugs and feature requests in Jira with clear steps and screenshots

5. Track customer health scores and flag accounts with low usage.

Skill(s) required: Email Writing, English Proficiency (Written), Effective Communication, MS-Excel, Freshdesk, Zendesk

Who can apply

1. Available for a full-time (work from home) internship for the full duration

2. Have their own laptop and a reliable internet connection

3. Women starting or restarting their careers are encouraged to apply

4. Are able to join within 15 days

Stipend: ₹25,000 - ₹28,000/month + performance bonus

Duration: 3 months | Start date: Within 2 weeks

Perks: Free access to paid learning courses, Performance bonus, 5 days a week, Letter of recommendation

Number of openings: 4

About the company

Small projects are welcome, including one-day workshops and short assessments. Training starts with a two-week bootcamp, then continues on the job.

Duration: 3 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Coalloft LLC.