Customer Success Intern

More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts.

About the role:

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote position. Most of the team is in Stockholm, but nobody is required to come in. You will need a reliable internet connection and a quiet place to work.

Responsibilities:

• Run onboarding calls with new customers and walk them through setup
• Collect NPS and CSAT feedback and summarise themes each month
• Create canned responses for common questions
• Follow up with inactive users by email to understand what is blocking them
• Test new features before release and note anything confusing
• Escalate urgent technical issues to the product team with full context
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

Who can apply:

• Available for the full internship period
• Currently enrolled in a bachelor's or master's degree, graduating 2026, 2027 or 2028
• Eligible to work in Sweden
• Based in Sweden for the duration of the internship
• Confident speaking on video calls with business users
• Able to follow written processes and response templates
• Comfortable learning software products quickly
• Laptop, headset and stable broadband
• Basic Google Sheets or Excel skills
• Typing speed of 35 words per minute or more

Nice to have:

• Some technical comfort, like reading error messages or clearing a browser cache
• Knowledge of a second language for international customers
• Familiarity with any help desk tool

Duration: 4 months

Start date: Immediately

Stipend: SEK 7,800 to SEK 11,000 per month

What we offer:

• Online learning budget
• Company laptop
• Paid public holidays

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fernhill Systems AB.