Customer Success Intern

We make a web-based inventory and purchasing system used by independent restaurants, breweries and small food manufacturers. We're looking for a Customer Success Intern. The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. You can work from home anywhere in Germany. We have no office requirement. Strong written English is important, since much of our work is async.

You'll help with:

• Escalate urgent technical issues to the product team with full context
• Track customer health scores and flag accounts with low usage
• Log bugs and feature requests in Jira with clear steps and screenshots
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Write and update help centre articles and short how-to videos using Loom

Requirements:

• Currently enrolled in a bachelor's or master's degree, graduating 2027
• Available for the full internship period
• Typing speed of 35 words per minute or more
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Able to follow written processes and response templates

3 months, starting immediately. Stipend: €820-€1,100 monthly.

Perks: Certificate of completion, Company laptop, Mentorship.

Candidates must be eligible to work in.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Spree Cloud.