Customer Success Intern

About the internship

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. As an intern, you will:

1. Log bugs and feature requests in Jira with clear steps and screenshots.

2. Follow up with inactive users by email to understand what is blocking them

3. Test new features before release and note anything confusing

4. Escalate urgent technical issues to the product team with full context

5. Prepare renewal reminders and account summaries for the account manager

6. Run onboarding calls with new customers and walk them through setup.

7. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

8. Create canned responses for common questions

Skill(s) required: Ticketing Systems, Freshdesk, English Proficiency (Written), Email Writing, Effective Communication, Zendesk

Eligibility

1. Available for a full-time (work from home) internship for the full duration

2. Can start right away or within the next two weeks

3. Have a working laptop and a stable internet connection

4. Women wanting to start or restart their career can also apply

Stipend: $300 - $320 per month + performance bonus

Duration: 6 months | Start date: Dec 2026

Perks: Letter of recommendation, Mentorship from senior team members, 5 days a week

Number of openings: 10

About the company

Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones. Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day.

Only shortlisted candidates will be contacted.

Duration: 6 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Krüger Labs GmbH.