Customer Success Intern

Every account manager handles a full book, from quotes to renewals to claims questions. We're looking for a Customer Success Intern. The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Our headquarters is in Savannah, and about a third of the team works remotely from other countries. Remote internship with a team based in Savannah. The stipend is paid at the end of each month. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET. We send you a laptop and the accessories you need on day one.

You'll help with:

• Write and update help centre articles and short how-to videos using Loom.
• Follow up with inactive users by email to understand what is blocking them.
• Run onboarding calls with new customers and walk them through setup.
• Collect NPS and CSAT feedback and summarise themes each month.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

Requirements:

• Available for a full-time (work from home) internship for the full duration.
• Are able to join within 15 days.
• Currently pursuing any bachelor's or master's degree, graduating in 2027.
• Comfortable learning software products quickly.
• Basic Google Sheets or Excel skills.

6 months, starting Dec 2026. Stipend: $250 - $260/month.

Perks: Certificate, Mentorship from senior team members, Job offer on successful completion, Performance bonus.

We look at every application, usually within a week.

Duration: 6 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Warrensmith Underwriters.