Client Success Intern

About CG Forwarding:

Customers use our TMS for quoting, tracking and invoicing. We started in 2004 and have grown to about 100 people.

About the role:

Remote internship for students who are patient, clear communicators and like solving problems for people. Remote, open to candidates across the US. Equipment is provided, including a laptop.

What you'll do:

• Prepare renewal reminders and account summaries for the account manager.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Run onboarding calls with new customers and walk them through setup.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Join customer review calls as note taker.
• Test new features before release and note anything confusing.
• Escalate urgent technical issues to the product team with full context.

Who can apply:

• Based in the US for the duration of the internship.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Currently enrolled in a bachelor's or master's program, graduating 2028.
• Available 40 hours a week for the full internship.
• Laptop, headset and stable broadband.
• Confident speaking on video calls with business users.
• Typing speed of 35 words per minute or more.
• Currently pursuing any bachelor's or master's degree, graduating in 2028.

Preferred:

• Previous customer service, chat support or tutoring experience.
• Some technical comfort, like reading error messages or clearing a browser cache.
• Interest in SaaS products.

What you'll learn:

• Using a real help desk, CRM and bug tracker.
• How SaaS customer success teams onboard, support and retain customers.
• Customer feedback analysis that feeds into product decisions.

Duration: 10-12 weeks

Start date: Summer 2027

Stipend: $19.50-$24.00 an hour

Perks:

• Intern events and speaker sessions (virtual)
• Return offer opportunities.
• Paid sick time.

Applicants must be authorized to work in the U.S.

Duration: 10-12 weeks. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at CG Forwarding.