Client Success Intern

Dell, HP and Lenovo hardware is sold and supported for schools and local governments, as it has been since 2020. We're looking for a Client Success Intern. Remote internship for students who are patient, clear communicators and like solving problems for people. This role is fully remote within the US. You will need a reliable internet connection and a quiet place to work.

You'll help with

• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Create canned responses for common questions.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Write and update help center articles and short how-to videos using Loom.
• Collect NPS and CSAT feedback and summarise themes each month.

About you

• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Based in the US for the duration of the internship.
• Laptop, headset and stable broadband.
• Typing speed of 35 words per minute or more.
• Comfortable learning software products quickly.

4 months, starting immediately. Stipend: $18.50 to $26.00 an hour.

Perks: Company laptop, Flexible hours, Mentorship from a dedicated buddy and manager, Return offer opportunities.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at CG Technology Group.